Army Athletic Ticket Office Frequently Asked Questions

CONTACT INFORMATION
Phone: 1-877-TIX-ARMY (849-2769)
Fax: 845-938-8146
Email: odiato@usma.edu
Website: www.goARMYsports.com
Location: Gate 3-Michie Stadium; Mills Road

MAILING ADDRESS
Army Athletics Ticket Office
639 Howard Road
West Point, NY 10996

HOURS OF OPERATION
The ticket window is open to the public from 8:30 a.m. through 5:00 p.m. on weekdays. Phone sales are available from 9:00 a.m. through 5:00 p.m. on weekdays. Online sales are available 24/7. Event ticket operations vary per sporting event.

  • FOOTBALL: Ticket sales will begin two (2) hours prior to kickoff, unless otherwise noted, and will continue until halftime at ticket booths and until the third quarter at the main ticket office window at Gate 3. The will call window will also open two (2) hours prior to kickoff at Gate 3 of Michie Stadium, and will remain open until the third quarter. Player guest tickets are available for pickup beginning two (2) hours prior to kick-off and are available until the start of the third quarter.
  • MENS AND WOMENS BASKETBALL: Ticket sales, player guest, and will call ticket pickup begin one (1) hour prior to the game, unless otherwise noted, and will continue until the start of halftime.
  • HOCKEY: Ticket sales, player guest, and will call ticket pickup begin one (1) hour prior to the game, unless otherwise noted, and will continue through the end of the second period.
  • LACROSSE: Ticket sales, player guest, and will call ticket pickup begin one (1) hour prior to the game, unless otherwise noted, and will continue until the start of halftime.
  • OTHER SPORTS: Ticket sales for additional ticketed events (i.e. gymnastics, wrestling, baseball, etc.) will vary depending upon event requirements.

FREQUENTLY ASKED QUESTIONS
WHICH SPORTS DO I NEED TO PURCHASE TICKETS FOR?

Tickets are required for football, men's and women's basketball, hockey, and mens lacrosse contests. Special events for other sports (gymnastics, wrestling, etc.) may also require tickets.

WHAT DO I NEED TO BRING WITH ME ON GAME DAY?

  • Individuals 16 years of age and older must show a valid ID upon entry to West Point. Individuals that fail to provide identification will be denied entry to West Point.
  • A photo ID is also required to pickup will call and player guest tickets.

WHEN SHOULD I EXPECT TO RECEIVE MY TICKETS IN THE MAIL?
Tickets will be mailed at least 2 weeks prior to the game selected.

WHERE DO I PICK UP WILL CALL TICKETS?
Will call tickets can be picked up 2 hours prior to kick-off on a football game day and 1 hour prior to the start of lacrosse games (unless otherwise noted) at the Will Call window, located at Gate 3 of Michie stadium. Will call tickets for basketball and hockey can be picked up 1 hour prior to the start of the game (unless otherwise noted) at the Will Call window, located at the Holleder Center. Tickets can also be picked up from the ticket office in advance of the game, during regular business hours.

HOW DO I PRINT MY TICKETS FROM HOME?
Print At Home Guide

DO YOU OFFER REFUNDS OR EXCHANGES?
All Sales are final and no refunds or exchanges are permitted.

HOW CAN I GET FROM THE PARKING LOT TO THE STADIUM?
On football game days, complimentary shuttle bus service from all parking areas to the parade grounds and the stadium are offered. Please note there may be long lines. Click here for a map of the shuttle stops.

ARE THERE FEES ON TICKET PURCHASES?
Order and delivery fees apply to all purchases made online or by phone.

WHAT DO I DO IF I MISPLACED MY TICKETS?
Misplaced or destroyed tickets can be reprinted for a fee of $5. Only the original ticket holder can request ticket reprints.

HOW DO I RENEW MY ARMY FOOTBALL SEASON TICKETS ONLINE?
Instructions to Renew

HOW CAN I FIND OUT ABOUT SCOUT DAYS AND OTHER SPECIAL GAME DAY PROMOTIONS?
Click here for the Scout Day Information Page.

HOW DO I DONATE TO THE ARMY ATHLETIC DEPARTMENT?
To learn more about the Army A Club, please call 845-938-2322, email armyaclub@usma.edu or click here.