goARMYsports.com and ITT Exelis Knight Vision FAQ

Welcome to goARMYsports.com and ITT Exelis Knight Vision. This season, every Army fan will have the ability to obtain an all-access pass to the Army Sports Athletic Department through the new goARMYsports.com and ITT Exelis Knight Vision.

 

OVERVIEW

What is goARMYsports.com?

http://www.goarmysports.com/ is the official web site of the ArmyAthletics Department. goARMYsports.com is available to everyone who can access the Internet and contains articles, press releases, statistical information and other important content provided by the goARMYsports.com Sports Information Department within.

What is ITT Exelis Knight Vision?

ITT Exelis Knight Vision is a premium content, subscription-based web product that is found on http://www.goarmysports.com/. ITT Exelis Knight Vision is also brought to you by the Athletic Department and specifically focuses on streaming video (live and archived) and other exclusive content. Additionally, ITT Exelis Knight Vision offers premium stats packages, gamecast interfaces, special members-only features and offers, and will continue to offer new and exciting features to its members.

REGISTERING

How do I Signup and enroll?

If you are a new user and need to set up a paid subscription please click on the register link to create an account and password and then click on the premium content you want to access; you will be prompted to login. Please login with the email address and password you created in the registration process. You will then be prompted to purchase the product of your choosing. The login and registration in pages contain a link that will display a listing of all available affiliated products that you may purchase. For more information, visit http://cbssportscs.custhelp.com/.

Account Management

Both technical and customer support for ITT Exelis Knight Vision can be found at http://cbssportscs.custhelp.com/.

ITT Exelis Knight Vision System Requirements

  • Minimum Processor: Intel Pentium 4, 2.33 + GHz (or equivalent)
  • Operating Systems: Windows XP, Windows 2000, Windows Vista and Windows 7
  • Plug-in: Adobe® Flash® Player 10
  • Adobe® Flash® Player 10 plug-in may be downloaded by clicking here
  • Click on the "Agree and install now" button after un-checking the optional McAfee Security Scan Plus

Recommended Browsers:

  • Microsoft Windows XP
  • Microsoft Internet Explorer 7.0 or later, Firefox 2.x, Firefox 3.x, Safari 3.x, Chrome 2.0 or higher
  • Microsoft Windows 2000:
  • Microsoft Internet Explorer 6.0, Firefox 2.x, Firefox 3.x
  • Microsoft Windows Vista:
  • Microsoft Internet Explorer 7.0 or later, Firefox 2.x, Firefox 3.x, Safari 3.x, Chrome 2.0 or higher
  • Microsoft Windows 7:
  • Microsoft Internet Explorer 8.0 or later, Firefox 3.x or later

For more information, visit http://cbssportscs.custhelp.com/.

SITE SUPPORT

I cannot view a live event:

If you are having difficulty viewing one of the "All Access/U-Live" Events, we've listed the 6 most common issues that would effect your viewing ability. Please review these articles before contacting us further, you may be able to resolve your issues in a much more timely manner.

  • What are the minimum System Requirements for the Adobe Flash based All-Access player? For more info. Click Here
  • What version of the Adobe Flash player do I need installed to view All-Access content? For more info. Click Here
  • I know I need to enable cookies for All-Access to function properly. How do I enable cookies in my browser? For more info. Click Here
  • What is the recommended version of Java that should be installed on my computer? For more info. Click Here
  • What should my Pop-up Blocker settings be? For more info. Click Here
  • How do I find out how much available bandwidth I have with my current internet connection? For more info. Click Here

If you've reviewed and applied the suggested resolutions described in the articles above, and are still having difficulty viewing your event, please call (1.800.781.9444). We look forward to further assisting you.

SUBSCRIPTIONS

All CBSSports.com College Network monthly All-Access subscriptions are billed on a recurring 30-day cycle, regardless of usage until cancelled. Annual subscriptions renew after one calendar year unless you cancel. We do offer single event Pay-Per-View subscriptions that are clearly labeled as such. You may submit an incident to cancel your subscription at any time. Simply click on the "Ask a Question" tab found at the top of this page, then enter your email address, a subject heading and your question.

Please include the following when entering your cancellation request in the Question field.

Email (provide the one associated with your account)
Full Name
Product canceling
Reason for cancellation

Before submitting your incident, you must choose an item from both the Service and School categories. Click the drop-down arrow next to each box to display a list of items. Please note, some items in the Service section may display additional pull-down options. Upon completion, click the "Continue" box at the bottom of the page. You will be directed to a new page. Scroll down and click "Finish Submitting Question" at the bottom of this page to submit your request.

You should receive a response within 24 hours. If you desire to speak to a representative, please call 1-800-781-9444 between 8am and 2am EST 7 days a week. Please press option #2 for billing questions.


For all other questions, please visit our customer support page http://cbssportscs.custhelp.com/.